bh999's Privacy Policy

bh999 is an online entertainment and betting platform operated for users in Bangladesh. We follow strict policies in managing the information you provide and the information collected automatically while you use our website and related services.

This privacy policy applies to all digital services of bh999 — including the website, mobile application, and customer support channels. Visit our About Us page to learn more about the company.

Please read this policy carefully before using our services. By creating an account or using our services, you agree to the terms described in this privacy policy.

bh999 collects two types of information — information you voluntarily provide, and technical information collected automatically while you use the service.

2.1 — User-Provided Information

During account registration or identity verification, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity confirmation)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Messages or attached files sent during customer support interactions

2.2 — Automatically Collected Information

When you use the site, the following technical information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page view times, session duration, and navigation path
• Usage patterns collected through cookies and similar tracking technologies

2.3 — Identity Verification Information

If deposit or withdrawal limits are exceeded, or in specific cases for security purposes, we may request additional identity documents. This process is fully secure and is carried out solely to protect your account.

bh999 uses collected information only for specific and legitimate purposes. No information is used for irrelevant or unauthorised purposes.

• Account Management: To handle registration, verify logins, and ensure account security.
• Transaction Processing: To verify deposits and withdrawals and to resolve related disputes.
• Age Verification: To enforce the 21+ age requirement, which is mandatory for all our services.
• Fraud Prevention: To detect unusual activity and protect the security of accounts and funds.
• Customer Support: Your information is needed to provide assistance via live chat and email.
• Service Improvement: To analyse usage statistics and improve the quality and performance of the site.
• Promotional Communication: To inform you about bonuses or updates, based on your consent. This can be turned off at any time.

We never sell your information to any third party or rent it out for commercial purposes.

In certain cases, bh999 may share your information with trusted service partners. In each such case, the purpose, scope, and security measures for sharing are ensured.

4.1 — Payment Processing Services

To complete transactions through bKash, Nagad, Rocket, Upay, and bank transfer services, your relevant payment information is sent to the respective provider. These providers operate under their own privacy policies.

4.2 — Technology and Analytics Partners

We work with trusted technology partners to monitor site performance and security. These partners may only use information to provide the service and not for their own purposes.

4.3 — Legal Obligations

We may be legally required to disclose information pursuant to a court order or a lawful directive from a competent authority. In such cases, we will provide only the minimum necessary information.

4.4 — Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. However, that entity will also be required to uphold these same privacy standards.

The bh999 website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve site performance and the user experience.

5.1 — Types of Cookies

• Essential Cookies: Required for the core operation of the site. These are necessary to keep login sessions active and ensure security.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To measure how much site pages are used and to help improve the site.

5.2 — Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the site.

bh999 applies both technical and administrative security measures to protect your information.

• SSL Encryption: An SSL certificate is used on all pages of the site, keeping data transmission between the browser and server encrypted.
• Restricted Access: Among internal staff, only authorised personnel have access to sensitive user information.
• Firewall and Intrusion Protection: Server infrastructure is kept under active security monitoring.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities in our systems.
• Payment Information Security: No full card numbers or bank passwords are stored on our servers.

However, data transmission over the internet is not entirely risk-free. We ask that you use a strong password and do not share your login details with anyone.

bh999 does not store your information indefinitely. Retention periods are determined based on purpose and legal requirements.

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: After an account is closed, data may be retained for a specified period for legal or regulatory reasons.
• Transaction Records: Retained for an extended period to support financial security and dispute resolution.
• Customer Support Communications: Deleted within a reasonable time after the issue is resolved.

Once the required period has passed, data is securely deleted or anonymised.

As a bh999 user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you have the right to request that your information be deleted.
• Opt Out of Promotional Communication: You can opt out of bonus or promotional emails at any time.
• Account Closure: You may close your account if you wish, though transaction records may be retained for a period for legal reasons.

To exercise these rights, contact our customer support team via live chat or email. We are available 24 hours in both Bengali and English. The Responsible Gaming guidelines also contain detailed information about managing your account.

All services on bh999 are for persons aged 21 or above only. We do not knowingly collect information from any minor.

Age is verified at the time of registration and additional identity documents may be requested in suspicious cases. If it comes to our attention that a minor's information is in our system, that account will be closed immediately and the related information will be deleted.

bh999 may change or update this privacy policy from time to time. If changes are made, this page will be updated with a new date and, where necessary, registered users will be notified by email.

For significant changes, a notice may be displayed on the site. Continued use of the site after any changes will be taken as your agreement to the updated policy.

This privacy policy should be read together with bh999's Terms and Conditions, as both documents together form the complete agreement for use of the service.

If you have any questions about this privacy policy or wish to exercise your rights, contact us through the following:

• Live Chat: Use the 24/7 direct chat feature from any page on the site.
• Email: [email protected] — messages in both Bengali and English are accepted.

Our team generally responds to your requests as quickly as possible. To resolve privacy complaints or issues promptly, please clearly state the matter when you get in touch.